How It Works
The Customer
Journey
An overview of what happens from the moment a customer requests assistance through to completion.
1
RequestThe customer provides relevant information about their vehicle, location and required assistance.2
MatchingHEA's platform is designed to identify an appropriate available service provider.3
ConfirmationThe customer receives relevant information about the requested service.4
AssistanceThe service provider attends the vehicle and provides the requested service.5
CompletionThe request is completed and the customer receives confirmation where applicable.Requesting Assistance
Two Ways To Reach HEA
Customers can request assistance by telephone or through the contact form — both are handled by the HEA team.
By Telephone
Call HEA directly and speak with our team, who will take the relevant details about your vehicle, location, and the assistance required.
By Contact Form
Submit a request through our contact form and a member of the HEA team will respond to arrange assistance.