Frequently Asked
Questions
Answers to common questions about HEA and how our platform works.
HEA — Help & Express Assist is a UK roadside assistance technology platform that connects motorists with independent roadside assistance and recovery professionals.
HEA's platform is designed to help customers request breakdown and vehicle recovery, battery jump starts, tyre change assistance, and general roadside assistance.
You can request assistance by calling HEA directly or by submitting a request through our contact form. A member of the team, or the platform, will take the relevant details about your vehicle, location and situation.
HEA's platform is designed to identify an appropriate available service provider based on the information provided about the assistance request.
Typically your location, vehicle details, and a description of the assistance required. Additional details may be requested depending on the situation, for example whether the vehicle is in a dangerous position.
Pricing depends on the type of assistance required and the specific circumstances of the request. Costs are communicated to the customer as part of the request process before assistance is arranged.
Operating hours are confirmed directly with HEA. Please contact us using the details below to confirm current availability.
You can call HEA on 07539168422 or email support@heaapp.com.
Visit our Service Providers page for information on how to register your interest and the onboarding process.